Terms & Conditions

By visiting Forde Abbey you accept the following terms and conditions and agree to abide by the House and Garden rules and the instructions of the staff at all times.

We welcome well-behaved dogs in all areas of the Gardens and Visitor Centre on short leads. Please, please do NOT leave your dog in your car.

The Garden Admission price covers entry to the Gardens, Shop, Tea rooms, and Plant Centre. House and Garden tickets also covers entrance to the House, when open.  No responsibility is accepted by the Management for damage incurred in the car park no matter how incurred.

The Management reserves the right to refuse entry to Forde Abbey and its gardens for whatever reason. Being in possession of a pre-paid ticket does not give exemption from this.

In order to facilitate the security, safety and comfort of all customers and staff Forde Abbey reserves the right to remove from Forde Abbey and its grounds, without refund, anyone it deems to have behaved in a manner which has, or is likely to, affect the safety and enjoyment of other visitors or staff.

Forde Abbey reserves the right to conduct security searches and to refuse admission to you should you refuse to comply with such security searches.

Children under 16 must be accompanied by a responsible adult over 18 at all times.

Forde Abbey will not be held liable for any losses, injuries or damages sustained at Forde Abbey, including damage, theft or loss to property and motor vehicles, if the cause is due to the negligence of the individual or the unforeseeable actions of other customers or third parties.

Whilst the Management does its best to update and maintain the accuracy of this website, it cannot guarantee its content at all times. Any potential visitor is advised to ring to check any detail that may be of particular importance.

Forde Abbey runs a ‘Zero Tolerance’ policy for aggressive or inappropriate behaviour towards our staff.

Parents/guardians are responsible for the children in their care at ALL times. Staff at Forde Abbey are not employed to supervise visiting children.

Terms & Conditions for Memberships

Your membership card permits free entry to the registered cardholder.

Membership cards are valid for 12 months from date of issue.

Membership cards are only valid during normal open hours and do not permit early entry. Last admission and closing times must be complied with.

Membership cards must be presented on every visit; failure to do so may result in delayed or refused entry, or you may be required to pay regular admission.

Cards that require replacing due to loss or damage will incur a charge. A card is considered to be lost after three visits have been made where the card has not been produced.

Members must adhere to all site safety.

The management reserves the right to alter or withdraw any promotions offered to Members at any time for whatever reason without prior notice.

Membership allows entry to Forde Abbey and Gardens as standard Admission.

Membership cards can only be used by the registered cardholder and not transferred to another person.

Any onsite Member’s discounts are only valid for purchases made by the cardholder.

Purchasing Membership constitutes acceptance of these terms & conditions.

Terms and Conditions Specific for Online Bookings

In addition to the above conditions, the purchase of online tickets or the making of an online booking is subject to the acceptance of the following additional terms and conditions.

Tickets purchased online are issued in the form of a confirmation email. You will be asked to present your email (including the booking reference) to gain admission. Failure to do so may result in refusal of admission for which Forde Abbey and Gardens cannot be held responsible. Merac Ltd. provides the platform for this transaction but your purchase and contract are made directly with  Forde Abbey who are responsible for resolving any issues with you. If you do not receive a confirmation email within 24 hours you should contact Forde abbey prior to your visit.

Whilst the Management has been assured of the secure nature of all online payments they are unable to take responsibility for the loss of money through any transaction which remains at the risk of the customer. It is your responsibility to check your booking prior to your visit and contactForde Abbey immediately if there is a problem as mistakes will not be rectified on arrival.

Entry will only be permitted on production of a valid booking confirmation email.

Individual day tickets purchased online are valid for one use for the duration of the season and are not date specific (unless stated on the booking). Refunds for day tickets purchased online will not be issued except where Forde Abbey has been forced to close for an extended period of time.

Refunds cannot be given for date specific online bookings unless where Forde Abbey has been forced to close on the specific date. Alterations to the date of a date-specific booking will be made subject to availability and the payment of any extra charges that may result from the change of date. Where a date-change results in a net fall in the cost of the booking, a refund will not be made.

The quantity of people in your group, and their respective ages, will be checked on arrival to Forde Abbey against those on the booking confirmation. Any discrepancies will require the difference to be paid on entrance or entry will be refused.

Forde Abbey is unable to offer refunds for members of your group that do not attend. Where you are unsure of numbers, we advise you book for the minimum number required for the specific booking and add to the booking nearer the date.

In certain circumstances Forde Abbey may offer an alternative product of similar value when a date-specific booking has been cancelled. This is done entirely at the discretion of the management.

Any tickets or online bookings purchased in error will be refunded provided you notify Forde Abbey within 24 hours of the purchase, less any administrative costs that may be incurred in doing so.

Online bookings cannot be used as part of any marketing, media or sales promotion, whether commercial or non-commercial, without the prior written consent of Forde Abbey.

Children under the age of 18 years

Forde Abbey does not intend to collect information from children under the age of 18 years. Children under the age of 18 years will not be able to participate in competitions – other than those specifically created for children – nor to sign up to the Forde Abbey  mailing list as authorisation of use will be required through the use of a tick box on all entry/submission forms.

Buying tickets and other bookings online

Booking online is quick, easy, convenient and safe. Forde Abbey makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the internet.

Online Competitions

Forde Abbey  may run online competitions intermittently on the website. Any personal information that is collected from this type of activity will be deleted once the competition entry date has closed. Personal information provided will not be used for marketing purposes unless specifically authorised to do so.

Contact

If you have any comments, queries or requests relating to the use of your data then please contact us via info@fordeabbey.co.uk or write to us at Forde Abbey, Chard, Somerset. TA20 4LU

Links to other Websites

We use links to improve your experience of our website. We will always try to make these links clear, so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for the content of these websites or any information you choose to divulge to a linked website.

Changes to this Policy

Because we are constantly improving our website there may be developments in how we use your data. All such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to such changes.

Equality Statement

Forde Abbey is committed to working to prevent discrimination and promote equality for customers regardless of age, disability, gender, identity, pregnancy and maternity, marriage and civil partnership, race, religion, and belief, and sexual orientation. It is about breaking down barriers (real and perceived) and providing excellent customer service to enable everyone to experience and enjoy Forde Abbey and it’s Gardens.

We do hope you enjoy using the website and also visiting the House and Gardens.